If the customer does not comply with the return policy, any potential risks and losses will be borne by the customer. If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order. Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory. Step 6: We will process your return within 3-5 business days of receiving your returned items. Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable. Please print out your order confirmation email and include it in the returning package. We do not cover the cost of return shipping or provide pre-paid labels. Step 4: You ship the item at your own cost. If you do not follow our instructions, we cannot give you your refund. Step 3: We provide the return address and shipment labelling instructions. Step 1: Submit an inquiry including your reason for return at 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order. Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned. To be eligible for a return, the item must be unused and in its original condition with original packaging. You have 30 days from the date of receipt (as indicated by your tracking number) to return or exchange your purchase. Important Note: Please be advised that we do not accept returns or refunds for custom-made products unless it is due to condition 1 mentioned above. Partial Refund: We may offer a partial refund for returned items that are missing original parts, or we can resend the missing parts.If the return is due to the customer's subjective desire (such as ordering the wrong size or product), we may not accept the return and the customer will need to pay for shipping if they insist on returning the item.If there is a problem with the product quality or it is damaged during transportation, we will offer free return and exchange services.Our policy allows for returns and refunds under the following conditions: Eligible Return & Exchange Otherwise, the order will be shipped as originally placed. If a customer needs to replace any products in their order after placing it, please contact our team within 48 hours. If your order has not yet shipped, please contact us and we may be able to cancel your order. After this time, refunds will not be available. Orders can only be cancelled within 2 4 hours of order confirmation. We understand that sometimes customers may need to return a product. Designed by Edward Barber and Jay OsgerbyĪt, customer satisfaction is our top priority.
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